Brief, delivery and deadlines

The client is responsible for providing TELA MARINERA with all materials required to complete the site to the agreed standard and within set deadlines (Except for retainer clients, in which case TELA MARINERA will work with the client to produce the required content and graphics). TELA MARINERA will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Quality control

Whilst every endeavour will be made to ensure that the website, any scripts or programmes are free of errors, TELA MARINERA cannot accept responsibility for any losses incurred due to malfunction of the website or any part of it.

TELA MARINERA will carry out a full quality control prior to delivering the website to the client. It is the client’s responsibility to test fully any application or programming related to a site developed by TELA MARINERA before it is made generally available for public use. 

Where “bugs”, errors or other issues are found after the site is live, within the first 3 months of ‘going live’ TELA MARINERA will endeavour (but is not obliged) to correct these issues to meet the standards of function outlined in the brief. TELA MARINERA will not be obliged to correct any issues which could have been caused by either the client or third parties altering HTML coding, other scripts and programming.

TELA MARINERA cannot be held responsible for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Third parties

Where applications or sites are developed on servers not recommended by TELA MARINERA, the onus is on the client to provide or seek any information, additional software support or cooperation pertaining to the server in order for the application or site to function correctly.

TELA MARINERA will issue the client with any relevant login details and passwords. It is the client’s responsibility to keep the passwords and login safe and not to divulge them to a third party.

Handover

TELA MARINERA will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents (third parties). TELA MARINERA cannot be held responsible for any issues or losses caused by plugins or updates carried out by third parties.

TELA MARINERA will provide 1 hour of basic training upon the delivery of every website included in the cost. The basic training will include a) login procedure b) uploading text c) uploading images and d) uploading blogs. Any further training will be charged at an hourly rate of 55€ + IVA.

Additional information

The website, graphics and code remain the property of TELA MARINERA until all outstanding accounts are paid in full.

All applications, scripts and software written by TELA MARINERA remain the copyright of TELA MARINERA and may only be reproduced and resold with the permission of TELA MARINERA.